FAQ

We've collected everything you need to know about TradeSanta service, available bots and features. You’ll find answers to frequently asked questions, step-by-step guides, and all useful info about our products right here.

About TradeSanta

What is TradeSanta?

Is TradeSanta a cryptocurrency exchange?

What is automated crypto trading?

What exchanges does the service support?

What is TradeSanta referral program?

Creating an account

How to register on TradeSanta?

How to recover password?

How many plans do you have and how do they differ?

What are the free plan restrictions?

How to purchase paid plan?

Which plan is right for me?

How long does it take to process the payment?

Start trading

Where to start cryptocurrency trading?

How to connect a cryptocurrency exchange?

How to create a new bot?

How to create API key and secret key on HitBTC?

How to deposit to HitBTC?

How to operate with orders on HitBTC?

How to create API key and secret key on Binance?

How to deposit to Binance?

Operating with orders on Bittrex

How to deposit to Bittrex?

Creating an API key on Bittrex

How to operate with orders on Bitfinex?

How to deposit to Bitfinex?

How to create API key and secret key on Bitfinex?

Telegram notifications

Setting up bots

Crypto bot’s parameters

After I turn on the bot does it start trading immediately?

What is a long strategy?

What is a short strategy?

How to set take profit?

What is extra order?

What is take profit?

What is Bollinger and how it works with TradeSanta bot?

What is martingale?

What settings are the best?

Managing bots

What does turn off bot do?

What does freeze deal do?

What does cancel the deal do?

What does “Renew Take Profit” do?

What does “Reset Extra Orders” do?

I want the bot to finish current deal, but not start the new one. What should I do?

I want the crypto bot to stop placing new orders and cancel all orders on the exchange. What should I do?

Trading basics

How to trade?

How much money do I need to start trading?

Will I make a profit? Are profits guaranteed?

Where can I find commission?

Do you take commission on orders?

Available strategies

What is Zero Level of Take Profit?

Is there a minimum to start bots trading?

Trading analytics on TradeSanta

I see profit but my Bitcoin (BTC) balance goes down - how come?

Does the bot include exchange's fee in profit calculation?

Bot copying

What are exchange rates?

What are candlestick charts?

What is “top pair” section?

Most common crypto bot errors

Security

Security tips

Are my funds secure?

How to protect your funds?

Phishing attacks

Anti-virus and trojan guideline

TradeSanta news and updates

How to subscribe and receive the latest Tradesanta news?

Do you have any social media accounts?

Do you have any blog?

TradeSanta's Roadmap