I topped up the balance but I don’t see it on my account

Here are two possible reasons:

  • The transaction is not executed yet. You may use the transaction ID (TxID) to follow the status on the blockchain. For example, https://www.blockchain.com/, and you have to wait. It takes approximately a few hours.
  • The payment is not verified yet. So if you see that the transaction is executed, you need to contact our support team via Chat, Telegram or e-mail [email protected]. We are always ready to help you.