I have topped up the balance, and for some reason, want a refund. What should I do?

You should contact us via email. Please, use your email which you’ve mentioned while making account on TradeSanta. Your email should contain:

  • Your login;
  • Reason why you want a refund. 

We refund in Bitcoin (BTC) only, and might take a few days as we need to check all the details.